1. When will my order be shipped? Orders are typically processed within 1-3 business days. Once shipped, you will receive an email with tracking information. For custom or made-to-order items, please allow additional processing time as noted on the product page.
2. How can I track my order? After your order is shipped, you’ll receive a tracking number via email. You can use this tracking number on our [Order Tracking page] or directly through the carrier’s website to check the delivery status.
3. Do you ship internationally? Yes, we offer international shipping to selected countries. Please refer to our [Shipping Locations] page to see if we deliver to your country. Note that international shipments may be subject to customs fees or import duties, which are the responsibility of the recipient.
4. What if my package is delayed or lost? If your package is delayed or hasn’t arrived within the estimated delivery timeframe, please contact our customer support team at [Email: hy16148921@gmail.com]. We will work with the carrier to locate your package or assist with a resolution.
5. Can I change or cancel my order after placing it? We can assist with order changes or cancellations if the request is made before the order has been shipped. Please contact us as soon as possible at [Whatsapp +8613530499707], and we’ll do our best to accommodate your request.
6. What is your return policy? For details on returns and refunds, please see our [Return & Refund Policy] page. We accept returns under certain conditions and provide refunds accordingly. If your product arrives damaged or defective, please reach out to us immediately.
7. Are there any additional fees for international shipping? International orders may incur customs fees or import taxes based on the destination country’s regulations. These fees are the responsibility of the customer and are not covered by our shipping fees.
8. How can I contact customer service? For any questions or concerns, please contact our customer service team at [Whatsapp +8613530499707]. Our team is available and will be happy to assist you.
