We want you to be completely satisfied with your purchase. If you are not happy with your earphones, please review our return and refund policy below.
1. Eligibility for Returns We accept returns on earphones within 30 days of the delivery date if they meet the following conditions:
The product must be in new, unused condition with original packaging, manuals, and accessories. Proof of purchase (order number or receipt) is required for all returns. Note: For hygiene reasons, used earphones cannot be returned unless they are defective.
2. Non-Returnable Items The following items are non-returnable:
Earphones that have been used or show signs of wear. Gift cards or discounted items (except where required by law). 3. Return Process To initiate a return:
Contact our customer service team at [Whatsapp +8613530499707] with your order number and reason for return. Our team will provide you with return instructions and a return authorization number. Ship the item back to us using a traceable shipping method. Customers are responsible for return shipping costs unless the product is defective. 4. Refunds Once we receive and inspect your return, we will process your refund. Approved refunds will be credited to your original payment method within 5-10 business days. Please note:
Shipping fees are non-refundable. If the product is returned damaged or missing parts, we may deduct a restocking fee from your refund. 5. Exchanges If you received a defective or damaged product, please contact us immediately at [Whatsapp +8613530499707]. We will replace the item or provide a refund at no additional cost to you.
6. Warranty Claims Our earphones come with a [1-year warranty] against manufacturing defects. If you experience an issue covered under warranty, please reach out to us with details of the defect and proof of purchase.
For any additional questions about returns, refunds, or warranty coverage, please don’t hesitate to contact us.
